Cancellation Policy

Right of Revocation

You have the right to withdraw from this contract within fourteen (14) days without giving a reason. 

The cancellation period shall be fourteen (14) days from the date on which you or a third party indicated by you, other than the carrier, have/has taken possession of the goods.

To exercise your right of revocation, you must inform us (RDL Group GmbH, Jägerweg 7, DE-85521 Ottobrunn, Fax: + 49 (0) 89/665081669, e-mail: by means of a clear declaration (e.g. via post mail, fax or e-mail) about your decision to withdraw from this contract. You can, but do not have to, do so by using the sample withdrawal form below. You can but are not required to submit the sample withdrawal form which follows below.  

The timely dispatch of the revocation/withdrawal of the goods shall be deemed sufficient for compliance with the withdrawal period.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (with the exception of additional costs arising from your choice of a delivery method other than the default Standard Delivery as offered by us), and repay immediately and at the latest within fourteen days from the date on which the notification has been received by us concerning your cancellation of this contract. For this reimbursement, we shall use the same method of payment that you used in the original transaction, unless we have expressly agreed otherwise; in no case will you be charged fees arising from this repayment. 

We may withhold reimbursement until we have received the returned goods, or until you have demonstrated that you have returned the goods, whichever is earlier. 

You are obliged to send or hand over the goods to us (RDL Group GmbH, Jägerweg 7, DE-85521 Ottobrunn) immediately and in any event no later than fourteen days from the date on which you inform us about the cancellation of this contract. The deadline shall be deemed to have been met if the goods are sent within the 14-day deadline period. 

We bear the costs for the return delivery of the goods.

You shall be liable for the costs of any diminished value of the goods only if this value is due to a loss resulting from the handling other that what was necessary to ascertain the nature, characteristics and functioning of the goods. 

Sample withdrawal form

(If you want to withdraw from the contract, please fill out this form and send it back to us.)


RDL Group GmbH

Eduard-Buchner-Str 19

DE-85662 Hohenbrunn

Fax: +49/(0)89/665081669



I / We (*) hereby revoke withdraw from my / our (*) contract entered into for the purchase of the following goods (*) / provision of the following service (*)


Ordered on (*)/received on (*): ____________________


Name of the consumer(s): ____________________


Address of the consumer(s): ____________________








Signature of the consumer(s)

(only when the notice is on paper)


(*) Delete where inapplicable.